End-User Services

SYNAPSIS SOLUCIONES Y SERVICIOS IT LTDA.

Descripción

SYNAPSIS SOLUCIONES Y SERVICIOS IT LTDA.

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End-User Services

Under a solid IT governance basis, TIVIT’s End-User Services rely on agility, flexibility and experience in large-scale operations management.

In order to maximize the availability of resources and user productivity, TIVIT’s End-User Services are organized in three areas: Service Desk, Field Service and Device Management.

All these services are supported by a team specialized in Processes and Planning, besides the company’s ITSM framework named MOGIT (from the Portuguese acronym Metodologia Otimizada de Gestão Integrada TIVIT – which is TIVIT’s Optimized Methodology for Integrated Management).

Numbers

15+ million Service Desk requests supported annually.
420,000+ Field Service requests resolved per year.
95% of eligible incidents resolved upon first contact.
150,000+ ERP users supported.
Support
TIVIT has the largest Support Center operation in the world with SCA (Support Center Analyst) and SCM (Support Center Manager) certified professionals, according to HDI Brazil.
Innovation
Innovation and convenience provided to the user though automated solutions.

Más información sobre este producto consulte en: http://www.synapsis.cl/services/end-user-services/?lang=en












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