Service Governance Manager

Tata Consultancy Services S.A.

Descripción

Tata Consultancy Services S.A.

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Address your organization’s governance needs with an integrated, collaborative multi-vendor platform supporting vendor and performance management with the TCS MasterCraft Service Governance Manager.

  • Automated measurement and reporting of vendor compliance to service levels, including key metrics for various service lines
  • Governance repository to store, version control and ensure secured access to documents
  • Service Governance Framework-based design, extensible to support ITIL-compliant service delivery
  • Interoperability with applications that provide core service delivery
  • Configurable data security rules extensible to multi-vendor scenarios
  • Excellent service quality
  • Complete visibility into SLAs
  • Fewer escalations of unhandled issues
  • Improved compliance to governance processes without affecting the operational environment
  • Improved tracking of services
  • Improved sourcing decisions on contract renewals

Más información sobre este producto consulte en: http://www.tcs.com/offerings/mastercraft/technology_suite/service_governance_manager/Pages/default.aspx












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