Descripción
ENVIAR EMAIL
The Motive® Service Event Manager (SEM) from Alcatel-Lucent provides a unique unified approach to service assurance and features an open software framework. In increasingly complex new service and network environments, the Motive SEM delivers a significantly improved customer experience, using advanced automation and analytics to detect and resolve problems more quickly.
To reduce detection time, the Motive SEM monitors key parameters and events for abnormal situations. And correlation with root cause and service impact analysis reduces resolution time. Resolution priorities can also be applied based on severity levels, customer impacts, and service level agreements (SLAs).
The Motive SEM is a key software component of the Motive Dynamic Assurance portfolio.
Benefits & Features
Achieve flexible, predictable, and efficient operations with automated assurance
Prioritize workforce on most urgent customer-facing issues.
Automate assurance processes using streamlined service tickets.
Más información sobre este producto consulte en: https://www.alcatel-lucent.com/products/service-event-manager
