Quality

Ferrovial is firmly committed to quality and the environment. The contracts in all the business areas therefore contain quality and environment systems.

On most occasions these systems are certified according to ISO 9001 and 14001 standards and by the main accredited certification companies, including AENOR (Spanish Association for Standardization and Certification), SGS, BVQi (Bureau Veritas Quality International), BSI Group and DNV.

Since 2008 the Percentage of Certified Activity has been used to calculate the scope of certification of each company’s systems and those of the group as a whole. This method is based on calculating the activities certified by a quality or environment system and the net turnover (net revenues) of each activity.

One of the objectives of the Company under Ferrovial’s Quality and Environment Policy is to meet user and customer expectations. Customers and users are at the heart of everything the company does. The company strives to offer them the best experience possible as users of infrastructures and services.