Remote Support And Chat

This feature allows the support desk to connect into your computer for the purpose of diagnosing product issues you may be experiencing and helping you with EM Track-III in general. Communication using is also available.

Next contact the Support desk and let them know the 2 values of ID and Password

Once the Support Desk connects to your computer you may see a message on your screen that asks you to allow the remote computer (the support desk) to operate your computer from remote. Say it is OK. Some systems may not see such a message.

There is also a Chat feature with Team Viewer. It allows the Support Desk and you to communicate. Use it as appropriate.