Descripción
Producto y solución industrial
Knowledge Manager
Consulta información técnica, comercial y disponibilidad de esta solución de Tata Consultancy Services Chile.
Información sobre Knowledge Manager | Tata Consultancy Services Chile
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Capture, manage and improve organizational knowledge to enhance customer experience through consistent and efficient service across your support organization with the TCS MasterCraft Knowledge Manager.
The TCS MasterCraft Knowledge Manager enables stakeholders in an organization to capture, consume and manage all the three types of critical knowledge (tacit, explicit and embedded), constantly improve it and collaboratively share it with other users to reap significant benefits.
key features
- Create
- Organization of knowledge
- Article lifecycle management with configurable workflows
- Edit locking and versioning
- Consume
- Browse for knowledge
- Manage
- Enhanced security
- Reports
- Navigate
- Integration with service desk and other modules
Key Benefits
- Reduced SME dependency
- Improved time to resolution
- Leveraged organizational learning
- Budget-based scalable support services
Más información sobre este producto consulte en: http://www.tcs.com/offerings/mastercraft/sustain_suite/knowledge_manager/Pages/default.aspx
Servicios y capacidades
Consulta disponibilidad, configuración, dimensiones, compatibilidad, capacidad, transporte, montaje y condiciones comerciales directamente dentro de IndustriaMinera.cl.
Empresa: Tata Consultancy Services Chile
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