Knowledge Manager

The TCS MasterCraft Knowledge Manager enables stakeholders in an organization to capture, consume and manage all the three types of critical knowledge (tacit, explicit and embedded), constantly improve it and collaboratively share it with other users to reap significant benefits.

key features

• Create
• Organization of knowledge
• Article lifecycle management with configurable workflows
• Edit locking and versioning
• Consume
• Browse for knowledge
• Manage
• Enhanced security
• Reports
• Navigate
• Integration with service desk and other modules

Key Benefits

• Reduced SME dependency
• Improved time to resolution
• Leveraged organizational learning
• Budget-based scalable support services