Descripción
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Address your organization’s governance needs with an integrated, collaborative multi-vendor platform supporting vendor and performance management with the TCS MasterCraft Service Governance Manager.
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Automated measurement and reporting of vendor compliance to service levels, including key metrics for various service lines
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Governance repository to store, version control and ensure secured access to documents
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Service Governance Framework-based design, extensible to support ITIL-compliant service delivery
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Interoperability with applications that provide core service delivery
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Configurable data security rules extensible to multi-vendor scenarios
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Excellent service quality
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Complete visibility into SLAs
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Fewer escalations of unhandled issues
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Improved compliance to governance processes without affecting the operational environment
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Improved tracking of services
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Improved sourcing decisions on contract renewals
Más información sobre este producto consulte en: http://www.tcs.com/offerings/mastercraft/technology_suite/service_governance_manager/Pages/default.aspx
