Service Manager

The TCS MasterCraft Service Manager is a robust, feature-rich, highly-configurable, and scalable help-desk solution that aids businesses during the entire incident management lifecycle in a cost-efficient manner.

Key Features

• Easily configure roles, where users can define their roles and correspondingly give permissions to the roles
• Relate incidents with knowledge solutions
• Generate role-based reports and dashboards
• Create user-defined metadata
• Collaborate
• Define configurable SLAs
• Monitor incidents on SLA

Key Benefits

• Efficient solution implementation, saving costs and time
• Effective resource utilization by tailoring the tool, not your process
• Tight integration with Knowledge Manager to eliminate dependence on SMEs and provide consistent support
• Extensive reporting and dashboards for service desk analysis and management