Descripción
Producto y solución industrial
Service Manager
Consulta información técnica, comercial y disponibilidad de esta solución de Tata Consultancy Services Chile.
Información sobre Service Manager | Tata Consultancy Services Chile
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Raise, resolve and close incidents, service requests, problem records and change requests with the TCS MasterCraft Service Manager.
The TCS MasterCraft Service Manager is a robust, feature-rich, highly-configurable, and scalable help-desk solution that aids businesses during the entire incident management lifecycle in a cost-efficient manner.
Key Features
- Easily configure roles, where users can define their roles and correspondingly give permissions to the roles
- Relate incidents with knowledge solutions
- Generate role-based reports and dashboards
- Create user-defined metadata
- Collaborate
- Define configurable SLAs
- Monitor incidents on SLA
Key Benefits
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Efficient solution implementation, saving costs and time
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Effective resource utilization by tailoring the tool, not your process
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Tight integration with Knowledge Manager to eliminate dependence on SMEs and provide consistent support
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Extensive reporting and dashboards for service desk analysis and management
Más información sobre este producto consulte en: http://www.tcs.com/offerings/mastercraft/sustain_suite/service_manager/Pages/default.aspx
Servicios y capacidades
Consulta disponibilidad, configuración, dimensiones, compatibilidad, capacidad, transporte, montaje y condiciones comerciales directamente dentro de IndustriaMinera.cl.
Empresa: Tata Consultancy Services Chile
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