Achieving Customer Trust and Satisfaction by Delivering
Quality management is carried out in order to implement customer focus based on “Quality First," which is the spirit of foundation, and “Healthy and Profitable Management" through improvements in management quality.
Products that meet statutory and regulatory requirements as well as customer requirements are supplied.
Appropriate quality management systems conforming to the International Standard ISO 9001 requirements are established and implemented. In addition, the effectiveness of those systems is continually improved.
Customer requirements are fulfilled and customer satisfaction is increased through the results of quality activities in all organizations and personnel. For this purpose, each employee must feel that the quality of his or her work has a direct bearing on product quality, and that the company believes in “Quality First".
The head of each organization is responsible for the quality of the relevant businesses. The responsibilities include ensuring that adequate resources are made available.
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