Support Overview

Connect with others of your kind. Fellow PANOPTIX® users and Johnson Controls experts are available for sharing of ideas and support for your questions – for customers only.

EXCLUSIVE SUPPORT

OPTIMIZE YOUR PANOPTIX EXPERIENCE

Live Guide™ SupportLive Guide support offers online, real-time access to your Panoptix Support Team. Access Live Guide support if you need help defining your success criteria, configuring or using applications, and whenever you need training and technical support.

MyPlacesAs a Panoptix customer, MyPlaces is your personalized, confidential support group. You and your colleagues can engage with Live Guide support to track installation and training schedules, create new cases, review past cases and receive important account information.

Peer to Peer SupportPeer to Peer Support is an exclusive discussion area for Panoptix customers to ask and answer questions—and share best practices. Access application resources, and review tips and advice from Panoptix experts.